Standard Warranty Coverage

ZEBEX warranty service applies to genuine scanner products. The warranty period begins on the purchase date and is determined by proof of purchase or shipping records.

Warranty Service

If a product fails during normal use within the warranty period, customers may send it to a ZEBEX-authorized service location following the repair process. After inspection, ZEBEX will provide repair, replacement, or other appropriate handling based on the results.

Accessories and Batteries

• Standard accessories, charging cradles, batteries, and other consumables carry a 90-day warranty.
• Cables, adapters, batteries, AC power cords, and related accessories are handled according to inspection results.
• Installation, software configuration, and on-site services are not covered.

The manufacturer's warranty does not cover products in any of the following circumstances.

• The warranty period has expired or valid proof of purchase cannot be provided.
• Failure caused by misuse, abuse, accident, or use not in accordance with the product manual.
• Failure or damage caused by products, parts, or consumables not authorized by ZEBEX.
• Abnormalities caused by customer disassembly, repair, modification, processing, testing, or removal.
• Damage caused by natural disasters, fire, flood, earthquake, lightning, or other force majeure events.
• The serial-number label has been removed, altered, damaged, or cannot be identified.

The following repair times are estimates. Actual time may vary according to product condition, parts availability, and repair quantity.

• No confirmation is received within 48 hours after the PI is received.
• Payment is not completed within the payment period.
• Fault information is incomplete and engineers cannot reproduce the issue.
• The customer does not respond to ZEBEX product inspection information.
• Shipping or customs clearance delays receipt or return shipment.

When sending a product for repair, include a Proforma Invoice (PI) in the package and clearly state the model number, quantity, serial number, and RMA number.

Customers are responsible for repair charges in the following circumstances.

• The product is outside warranty coverage or the warranty period.
• The product is determined to be No Problem Found (NPF).
• Inspection or handling is required because of the customer environment, software configuration, or factors unrelated to the product itself.
• Charges arise because the customer cancels the repair, does not respond to a quotation, or does not complete payment.

After repair is completed, ZEBEX will provide the repair result or related repair information for the customer's records.

After a quotation or notification is issued, please reply with the preferred handling method within the stated period. If no reply is received by the deadline, ZEBEX will store or handle the repaired product according to internal procedures.

After ZEBEX notifies the customer that an RMA-repaired product can be returned, shipment will be arranged according to the customer's instructions. If valid shipping information is not provided, ZEBEX will suspend shipment and ask the customer to supply the required details.